We will send your VELVET STOOL by economy service, which usually means a few days delivery. It goes without saying that shipping is on us in Europe. Outside Europe we will charge you just a small amount.
Returns? No problem
We are not satisfied until you are. Really we mean it. If you don’t feel 100% comfortable with your purchase from us send it back within 14 days (since order received). We will refund the value of the goods upon receipt of them or exchange them if requested and stock available. When returning items to us please ensure that you include a brief explanatory note which must include your name, order number and reason for return.
Please note the following: If the product has been used it cannot be returned; we cannot refund any delivery costs for returns unless the complaint is valid and it can be proven that the goods were received damaged; and we cannot refund any delivery, tax or duty costs for orders delivered to international addresses. You will only be refunded for the amount charged for the merchandise.
Return your stool in the original packaging to:
For orders placed in the Netherlands
Kanaaldijk N.W. 61
5688 BE Helmond
For orders placed in the UK
Unit 1, Farrington Place
Rossendale Road Industrial Estate
Burnley BB11 5TY
Velvet is a 3-dimensional textile and needs some special, but easy care. like your skin, also velvet needs to be looked after. And when you just follow our care instructions regularly, you will enjoy your purchase even longer.
All you need is a hard clothes brush. Just brush the velvet softly in the direction of the piles. Check this direction by stroking the velvet and you will feel it yourself. Soft brushing in this direction is sufficient. If the velvet is a bit more dusty, then you can also vacuum clean the velvet, again in the direction of the pile. That is all!
Accidents can happen. For stains, heavy creases or pile marking, please do contact us via Headoffice Velvetstool
Would you like to see, feel, or try a VELVET STOOL? You can do so at our concept store in Helmond – The Netherlands.
If you can’t come to the store, simply click here and we will send you a sample of velvet.